+ Is my fish frozen or fresh?

Every fish is harvested and filleted by hand, then immediately frozen for peak freshness upon thaw.

+ Do I need to be home when it is delivered?

No, you will not need to sign for your package. Each shipment contains enough dry ice to stay frozen many hours after delivery. You should plan to unpack your fish and place in your freezer as soon as you arrive home.

+ How is my order packed?

Our fillets are individually vacuum sealed in high quality, airtight packages to lock in freshness and ensure a long shelf life in your freezer. All fish is fully frozen and packed in an insulated box with dry ice for delivery direct to your door.

+ When is my order shipped?

Orders ship via FedEx on Wednesdays provided that it is not a FedEx holiday. Order should arrive 1-2 days after shipment. Any orders placed after 9am Wednesday will ship the following Wednesday.

+ Is your fish wild caught or farm raised?

We sustainably raise our fish on-land in a recirculating aquaculture system. Learn more about our farming practices here.

+ Does the fish contain bones?

Our fish are de-boned by hand, but due to human error, the fillets may contain an occasional bone.

+ How do I track my order?

You can view your tracking information on the shipping confirmation email that you will receive when your order ships.

+ How do I store my product?

We recommend storing your fillets in the freezer, and allowing to thaw thoroughly in the refrigerator when you're ready to prepare.

+ How much is shipping?

We offer flat rate shipping per box, filled with up to 8lbs of Superior Fresh goodness!

Zone A = $22/box (ND, SD, NE, KS, MN, IA, MO, WI, IL, MI, IN, OH)

Zone B = $37/box (MT, ID, WY, NV, UT, CO, AZ, NM, TX, OK, AR, LA, MS, TN, AL, GA, FL, KY, SC, NC, VA, WV, MD, DE, PA, NJ, CT, RI, NY, VT, NH, MA)

Zone C = $42/box (WA, OR, CA, AK, ME, HI)

+ Can I specify a future date for my shipment?

Please email us at hello@superiorfresh.com after placing your order and we can work with you on your preferred arrival date.

+ What if my order is delivered late?

Once your order leaves our farm, we cannot control any delays caused by the courier. If your order is delayed and does not arrive frozen, please contact us at hello@superiorfresh.com and we can assist you.

+ Can I change my order once it is placed?

All orders can be canceled or modified prior to the shipment date. Please email us at hello@superiorfresh.com and we can assist you.

+ What if my order arrives spoiled?

Yikes! Each order is packed with dry ice to ensure proper temperature is maintained until delivery. If your order does not arrive frozen, please contact us at hello@superiorfresh.com and we can assist you.

+ Who do I contact with questions?

Please email us at hello@superiorfresh.com.

+ Do you ship outside of the USA?

We currently do not ship outside of the USA.

+ Do you ship to Hawaii or Alaska?

Yes!

+ Do you ship to PO boxes?

No, your order must be delivered to a physical address.